Okada Manila slots outage continues to improve with almost 80% now back online

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A major outage which saw the majority of slot machines at Philippines integrated resort Okada Manila go dark earlier this week appears closer to full resolution, with around 75% to 80% of machines back online by Thursday evening according to IAG observations.

As first reported by IAG, slot machines and some other systems across the property were impacted by what Okada Manila representatives said were “technical issues” with their “Information Technology Systems”.

IAG had observed the overwhelming majority of machines turned off earlier in the week with around 50% operational again by Wednesday. That ratio has since improved again.

Given recent cybersecurity attacks on gaming firms MGM Resorts, Caesars Entertainment, Marina Bay Sands and Aristocrat, the issue at Okada Manila has raised concerns that it too was the subject of an attack.

However, in a statement sent to IAG, the company said only, “We apologize for any inconvenience this has caused, and we appreciate your patience and understanding.

“Please rest assured that we have already made good progress in resolving the issue, and are working diligently to restore full and normal operations as soon as possible.”

US casino giants Caesars Entertainment and MGM Resorts were both targeted by hackers recently, with MGM’s North American operations severely impacted in an incident on 12 September. That attack, which the company has since said is expected to cost around US$100 million, not only impacted gaming floors across the country but also hotel reservation and other critical systems.

Only last week, Singapore’s Marina Bay Sands revealed that the data of some 665,000 members of its shopping rewards program had been accessed without permission by a third party.

And leading industry supplier Aristocrat was the victim of a cyberattack in early June which saw the personal information of staff extracted and in some cases published.