Duelz Casino Review & Bonuses

talkSPORT

31 May 2024

Duelz is a top online UK casino that has been on my radar since 2018. The site stood out to me immediately for its unique theme, which allows players to compete in duels to get their hands on prizes.

There's more to it than just a unique theme though, as I'm happy to report Duelz plays host to over 1,000 different slots and games. I got my sword and shield ready, and prepared this Duelz Casino review for you, so you too can see what makes this such a great online casino.

Welcome bonus at Duelz Casino

There's a reason Duelz is one of the best online casinos around: When I signed up at Duelz Casino, I got my hands on a 100% deposit bonus and 100 free spins with my first deposit.

Therefore, I doubled my first deposit up to £100 with a minimum deposit of £20, and I couldn't use just any payment method to do this. As well as this, I received 100 free spins given out in five batches of 20 over five days. I could only play Book of Dead with the spins, but hey, new players can't be choosers.

The casino has a wagering requirement of 30x the sum of the bonus and the deposit I had to fulfill, and all my free spins would expire within three days of being credited. Wagering requirements for this bonus are on the low side, all things considered, and I expected it, anyway. After all, most bonus terms for almost any casino provider will generally ask you to wager your bonus a certain number of times before you can collect those winnings. You can check the terms and conditions to see which further restrictions might apply.

No-deposit bonuses at Duelz online casino

There were no no-deposit bonuses available at Duelz Casino when I was testing it for this review. There is, however, a small selection of other promotions available for existing customers.

Duelz Casino bonus codes

None of the promotions I came across at Duelz required me to enter an online casino bonus code.

Duelz Casino spins bonus

At the time of my patronage at Duelz, there were no free spins bonuses available for players, outside the spins I got as part of the welcome bonus. However, this isn’t to say this won’t change in the future, since the operator is regularly updating its promotions.

Other Duelz Casino bonuses

Duelz has a small number of regular promotions that I could take advantage of during my tenure there. These are:

Cashback every week: I received a 10% cashback bonus every Friday based on my net spending from the previous seven days.
Cash tournaments: The operator runs daily tournaments where winning players can get their hands on up to £1,500 in prizes.

Duelz Casino pros and cons

Duelz Casino

Pros

Unique theme and features.
Offers slots from some of the industry’s best developers.
Good selection of banking methods.
Very helpful customer support team.

Cons

High minimum deposits.
The lack of traditional promotions may not suit everybody.

Games at Duelz Casino

I was pleased to see Duelz has an excellent game selection, with plenty of games from various software providers such as Play'n GO, Quickspin, Evolution Gaming, Elk Studios, and many others.

Slots

As a player at Duelz, I found myself spoiled for choice with online slots. The operator’s lobby is home to over 1,000 different slot games from some of the best developers in the industry.

Duelz works with industry veterans like NetEnt and Pragmatic Play to offer classic slots like Finn and the Swirly Spin and Gonzo’s Quest. It also works with modern, innovative developers like RelaxGaming and Nolimit City. Titles like Mega Train 3 and Mental are great examples of the kind of unique slot games that you can find at Duelz Casino. The site also adds new titles every week, so I was never bored here.

Live casino

Duelz Casino has a live casino section powered by Pragmatic Play and Evolution, two of the most established names in the sector.

I could pit my wits against live dealers in classic live dealer games like roulette, blackjack, craps, and baccarat, as well as experience TV-show-themed games like Crazy Time.

Progressive jackpots

I had the opportunity to win several big progressive jackpots at Duelz Casino. The jackpot section is dominated by popular titles from the likes of Microgaming and NetEnt.

The iconic Mega Moolah series is present, with popular variations like Immortal Romance Mega Moolah and Mega Moolah Lucky Bells on offer. Other popular titles like Major Millions and Wish Upon a Jackpot are available.

Other games (bingo, scratchcards etc)

There is a small collection of scratchcards and instant-win games I saw at Duelz. Several of these were developed by Hacksaw Gaming, a developer that has become known for its quirky slot games that started off in the instant-win world. Titles like Cut the Grass and Chaos Crew Scratch are among the best available.

How to deposit and withdraw money at Duelz Casino

Duelz has made it easy for players to get money in and out of their accounts. I used several of the following methods for deposits:

Trustly
Instant bank transfer
Visa/Mastercard debit card
paysafecard
Neteller
Skrill
MuchBetter

The majority of these methods allow a minimum deposit of £20, with Trustly and paysafecard allowing lower deposits of £10. Players should note that they can’t use credit cards as a result of UKGC regulation.

For withdrawals, players can use all of these methods except for paysafecard. The minimum withdrawal is £20 and the speed of the withdrawal will depend on the method you choose to use. As far as online casino sites go, this is a pretty good number of withdrawal methods.

Duelz Casino is all about heading out to duel, but getting started with the site couldn’t be less of a battle. The whole process, from clicking the register button to spinning my first slot, took me a matter of minutes. Here's how you do it:

Click on the ‘Register’ button found on the right-hand side of the homepage.
Provide personal details, including your name, date of birth, and address.
Confirm your details by verifying your e-mail address.
Make your first deposit.
Find your favourite online slot or game, and start playing.
Note that you may need to verify your identity by submitting ID documents or proof of address.

How to contact Duelz Casino customer support

There are two methods available for contacting the Duelz customer support team:

Live chat
E-mail

I could access the live chat support at any time by clicking on the ‘help’ option in the side menu. I then had to enter my phone number and e-mail address when the chat window opened to confirm my identity. The chat is available 24/7, and the customer support team was quick to respond to all of my queries.

If you don’t need instant assistance, then you can always reach out via e-mail. The response time for customer service e-mails is around 24 hours.

How to join Duelz Casino’s VIP program

Duelz Casino doesn’t offer a traditional VIP program. Instead, I would choose an avatar and enter duels by clicking on the ‘Play a Duel’ option on the side menu.

During these duels, I would spin three cards and battle opponents. If I won, I would get to unlock extra prizes, as well as features I can use in other battles. If I wanted to, this feature also allowed me to add friends and chat with other players.

How does Duelz Casino encourage responsible gambling?

Responsible gambling is important to Duelz Casino, and the site has a number of options for players looking for some support. The casino is licensed by UK Gambling Commission and Malta Gaming Authority, so there are plenty of tools for responsible gambling.

Loss limit: Players can set a loss limit by contacting the customer support team via live chat or e-mail.
Deposit limit: This controls the amount of money a player can deposit. This can be activated through the customer support team.
Wagering limit: This limits the size of the wager a player can place in a game.
Session limit: Helps players control the amount of time they spend playing.
Self-assessment: The operator provides links to various self-assessment tools that allow players to have a better understanding of their betting habits.
Self-exclusion and time-outs: Players can opt to self-exclude themselves from betting, or can take a break for a period of time.

As well as these options, Duelz provides links and resources to responsible gambling providers such as Gamstop and Be Gamble Aware. If you need help finding these resources, you can always reach out to the Duelz customer support team.

Can I access Duelz on mobile?

Yes, you can. Duelz is a very mobile-friendly casino with fast, responsive design. You don't even have to download a specific app to use Duelz mobile casino, you can simply log in from your browser and everything works smoothly on iOS and Android devices.

Would I play at Duelz Casino again?

Absolutely. Duelz provided me with a unique online gambling experience that I can't say I was able to replicate elsewhere. While the unique approach to promotions may not suit everybody, it is great to see a casino try something different in a crowded market. The use of ‘duels’ and the ability to interact with other players is great and it makes Duelz a real joy to play at.

On top of this, it gets the basics right. The selection of slots and live casino games is strong, with top names like Evolution, Nolimit City, Relax Gaming, and NetEnt all bringing their A-game. There is a good number of banking options and the customer support team, while not being contactable by phone, was responsive and helpful. All in all, my Duelz Casino review reflects that the online venue offers a top casino experience.

Liam Hoofe

Liam is an experienced iGaming and sports betting journalist based in Cardiff. He has worked in the sports betting industry since 2017 and has provided content for some of the biggest casino and betting brands in the UK. He has also covered football and other sports for both regional and national newspapers.

Remember to gamble responsibly

A responsible gambler is someone who:

Establishes time and monetary limits before playing
Only gambles with money they can afford to lose
Never chase their losses
Doesn’t gamble if they’re upset, angry or depressed

For help with a gambling problem, call the National Gambling Helpline on 0808 8020 133 or go to www.gamstop.co.uk to be excluded from all UK-regulated gambling websites.