Why some casinos don't pay and how to get your winnings
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Playing the perfect winning hand or hitting the jackpot are the stuff of dreams for every player who takes a gamble. But those dreams can become nightmares when a player finally meets Lady Luck at the casino—but the house refuses to pay any winnings.
In 2022, the AskGamblers Casino Complaint Service accepted 2,862 complaints (out of a total of 8,494 filed) seeking damages from 926 online casinos. Seventy percent of these accepted complaints were about payments, which goes to show how often winnings are in contention.
To better understand what can happen when casinos don't pay out winnings, AskGamblers reviewed U.S. codes, court cases, news stories, and online forums to see what current U.S. legal protections are in place to address common casino complaints, what players can do to help their case, and the ways some have successfully fought back.
