Charity launches new best practice guide to help banks step up action to reduce gambling harms

$5,000 Welcome Bonus

Play Now

• 
• 
• 
• 
• 
• 

Money and Mental Health Policy Institute launches new best practice guide to help banks and building societies step up efforts to support customers affected by gambling harms. The guide has been produced to follow the Financial Conduct Authority’s guidance on the fair treatment of vulnerable customers.

Charity launches new best practice guide to help banks step up action to reduce gambling harms. Guide focuses on three key areas where banks can make the biggest difference in supporting those at risk. It offers advice on how banks should use customer transaction data in an appropriate and ethical way. It also offers ways to support and empower those identified as being atrisk. The guide is designed to offer ideas and encouragement to all banks on actions they can take.

Charity launches new best practice guide to help banks step up action to reduce gambling harms. Suggested actions include making gambling a focus in plans to helps vulnerable customers and providing frontline staff with training on gambling problems. Guide also offers advice on how banks can use customer transaction data in an appropriate and ethical way to spot those at risk.

Charity launches new best practice guide to help banks step up action to reduce gambling harms. Helen Undy, Chief Executive of the Money and Mental Health Policy Institute, hopes the guide will equip firms with practical advice and ideas. She worked closely with frontline financial services professionals and people affected by gambling problems to ensure the guides is relevant and practical.

Charity launches new best practice guide to help banks step up action to reduce gambling harms. Money and Mental Health’s guide is published as part of a two year programme of work the charity is undertaking. The charity has secured funding through a Regulatory Settlement approved by the Gambling Commission to support this work.